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SHIPPING & RETURNS

SHIPPING POLICY

We offer FREE shipping on all orders — no minimum purchase required.

Orders are processed within 1–3 business days. Once shipped, delivery typically takes 7–15 business days, depending on your location.

After your order has been dispatched, you will receive a confirmation email containing your tracking information.

Please note that delivery times are estimates and may be affected by customs clearance, public holidays, weather conditions, or carrier-related delays beyond our control.

If you have any questions regarding your shipment, please contact us at orvello@support.com.

RETURN & EXCHANGE POLICY

Customer satisfaction is our priority.

Returns

We accept return requests within 30 days of delivery.

To qualify for a return, the item must be:

  • Unused

  • In its original condition

  • Returned in its original packaging

To initiate a return, please contact us at orvello@support.com and provide your order number along with the reason for your return request.

Refunds

Once your returned item is received and inspected, we will notify you via email regarding the status of your refund.

If approved, the refund will be issued to your original payment method within 5–10 business days.

Please note that processing times may vary depending on your bank or payment provider.

Non-Returnable Items

For hygiene and safety reasons, the following products cannot be returned once opened or used:

  • Skincare products

  • Body care products

  • Personal care devices

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at orvello@support.com.

Include:

  • Your order number

  • A description of the issue

  • Clear photos of the item received

We will review the case and work quickly to provide a suitable solution.

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